创新 – Good design is innovative
实用 – Good design makes a product useful
美感 – Good design is aesthetic
明了 – Good design helps a product to be understood
自然 – Good design is unobtrusive
坦诚 – Good design is honest
耐用 – Good design is durable
细节 – Good design is thorough to the last detail
环保 – Good design is concernedwith the environment
极简 – Good design is as little design as possible

by Dieter Rams(德国·工业设计大师)

调查研究行业（桌面研究和田野调查）
确定目标人群（用户分类和行为特征）
搭建用户场景（渠道路径痛点方案需求）
建立需求管理（需求列表和需求管理）
输出交互方案（信息架构流程图原型）

了解详情：《支付宝体验设计精髓》